At Bramis, we aim to provide the highest standards of care and service. We value and encourage both positive and negative feedback as it provides us with the opportunity to improve on our award-winning service. We are dedicated to continually improving our processes and procedures.

If you are dissatisfied with any aspect of your experience with us, we encourage you to follow the procedures outlined in our Complaints Policy below:

1: Speak to treating Staff member
If you are unhappy with any aspect of our service or your treatment, we ask that you contact the clinic immediately and either ask to speak with your treating staff directly, or book in to see them and discuss your concerns at a complimentary appointment. They will listen, understand, and strive to resolve your complaint at the first point of contact. If for any reason you are unwilling to see the treating practitioner, we can book you in with any other staff member who will do the same.

2: Contact the Clinic Manager
If your complaint is not resolved to your satisfaction, or if you feel uncomfortable discussing the issue with the staff directly involved, please contact the Clinic Manager, Mia:

Phone: 0401 063 976

Please provide as much detail as possible about your complaint, including the nature of the problem, the staff involved, the date and time of the incident, and how you would like the issue resolved. The Clinic Manager will investigate your complaint and aim to provide a resolution within a defined timeframe.

3: Write to the Clinic medical Director
If the Clinic Manager is unable to resolve your complaint, you can escalate it to the Clinic Medical Director. Please write a formal letter detailing your complaint and send it to:

Clinic Medical Director
Bramis Facial Rejuvenation Clinic
220b Nicholson Road, SUBIACO WA 6008

Please note – no matter what location you were seen at, the Medical Director will receive all letters at the above address.

The Clinic Medical Director will review your complaint, conduct further investigations as necessary, and provide a formal written response. We will ensure that your complaint is resolved with appropriate patient care.

4: Lodge a Complaint with AHPRA
If your complaint is still not resolved to your satisfaction after all internal avenues have been exhausted, you have the right to lodge a complaint with the Australian Health Practitioner Regulation Agency (AHPRA). AHPRA oversees the practice of health practitioners in Australia and ensures they meet the standards set by their respective professional boards.

You can lodge a complaint with AHPRA via:

Mail: AHPRA, GPO Box 9958, Perth, WA, 6000

Please note that AHPRA may require proof that you have attempted to resolve your complaint with us directly before they will investigate.

Privacy and Confidentiality

We take your privacy seriously. All complaints will be handled confidentially and in accordance with our privacy policy, and you will not be disadvantaged or subject to retribution because you have made a complaint.

Review of Complaints Policy

This policy is reviewed regularly to ensure it continues to comply with relevant laws and regulations and aligns with best practice.


Please be aware that we cannot go ahead with any injectable treatments if you are pregnant or breastfeeding. If you are currently trying to conceive or undergoing any fertility treatments, we ask that you check with your specialist before going ahead.

It is also preferable, but not essential, that you stop taking any blood thinning medications and fish oils, three days prior to your appointment.

If having wrinkle relaxers, we ask that you:

Do not lie flat for 4 hours after the procedure.

Do not rub the area for four hours – including other treatments. For example – if you have any facials or eyebrow appointments booked you won’t be able to go ahead for four hours only.

No excessive exercise and alcohol for 12-24 hours.

If having dermal fillers, we ask that you:

Do not have any active cold sores – we can’t go ahead if you do. If you are prone to them, you can ask the chemist for anti-viral treatment in the three day lead up to your appointment.

You can’t exercise after your appointment or the next day.

Have no dental appointments for 7 days post lip fillers.

Are not traveling on a long-haul flight for at least 10 days after your appointment.

Please check with your injector if you have any dermal treatments booked as to when you can go ahead with these.

If you have booked a consultation only, but may wish to go ahead with treatment, please be aware that more time may need to be booked and let our friendly admin staff know before you attend.


We cannot go ahead with any laser or IPL treatments if you have not previously had a consultation and/or patch test with us.

We cannot go ahead with laser or IPL treatments if you have had excessive sun exposure (ie are tanned) or if you have any fake/spray tans apparent on your skin due to the risks involved.


All new patients are required to pay a $50 deposit upon booking. This will be deducted from your appointment. This fee is non-transferrable.

We require 24 hours’ notice to cancel an appointment.

If you do not confirm your attendance to an appointment by phone, text or email within 24 hours of your booking day and time, we will offer your appointment slot to another patient.

No shows are required to pay a $50 deposit prior to securing their next visit.
Book a consultation with our doctors, nurses and dermal therapists. We can assess your facial aesthetics and desired outcomes and suggest the best treatment options suited to your needs. A $50 booking fee for all patients is required, which is deducted from the cost of treatment. If you do not wish to go ahead with treatment, the deposit is refundable.
BRAMIS SUBIACO: (08) 9388 2697 | Email
BRAMIS INGLEWOOD: (08) 9370 1195 | Email
BRAMIS CURRAMBINE: (08) 6297 1066 | Email
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